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// terms_and_conditions

Terms & Conditions.

Abate Technology Services LLC — Updated: February 2026

Welcome to Abate Technology Services LLC (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, website, and any related platforms, including SMS/text messaging communications. By accessing or using our services, you agree to be bound by these Terms.

1. Services Provided.

Abate Technology Services LLC provides managed IT services to small businesses, including but not limited to:

  • Network and device monitoring and management
  • Microsoft 365 and Azure administration
  • Endpoint management via Microsoft Intune
  • Helpdesk and technical support
  • Cybersecurity tools and best practice implementation
  • SMS/text message notifications related to service delivery

All services are delivered according to the terms outlined in your service agreement or subscription.

2. Client Responsibilities.

Clients agree to:

  • Provide accurate and timely access to systems and information required for service delivery.
  • Maintain all required licenses for third-party software or cloud platforms.
  • Follow our guidance and security recommendations to maintain system integrity.
  • Use services in accordance with all applicable laws and regulations.
  • Provide a valid mobile phone number if opting in to receive SMS notifications.

3. SMS/Text Messaging Terms.

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Abate Technology Services LLC related to your IT support services. These messages may include:

  • Support ticket confirmations and status updates
  • Technician assignment and scheduling notifications
  • Scheduled maintenance alerts
  • Service outage and restoration notices
  • Help desk article links and resolution summaries

Opt-In: You may opt in to receive SMS messages by: (a) signing a managed services agreement that includes SMS consent terms, or (b) checking the SMS opt-in box when submitting a support ticket through our online help desk portal. After opting in, you will receive a confirmation message.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you re-enroll.

Help: Reply HELP to any message for support information, or contact us at info@abatetechnology.com.

Message Frequency: Message frequency varies based on your support activity and service events. You will only receive messages related to active service requests, scheduled maintenance, or service incidents.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Abate Technology Services LLC is not responsible for any fees charged by your carrier.

Carrier Liability: Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

No Mobile Opt-In Data Sharing: We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party. Consent data and mobile information will not be shared with third parties for their own marketing purposes.

Supported Carriers: Our SMS service is supported on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service may not be available on all carriers.

Compatibility: SMS messaging requires a mobile device capable of receiving text messages. Features may not be compatible with all devices or carriers.

4. Cybersecurity Disclaimer.

While Abate Technology Services LLC uses industry best practices and tools to reduce the risk of cybersecurity threats, we do not guarantee protection against viruses, malware, ransomware, phishing, or other forms of cyberattack. Clients acknowledge and accept that:

  • No security solution is foolproof.
  • Final responsibility for cybersecurity risk acceptance lies with the client.
  • We are not liable for losses or damages arising from cybersecurity incidents.
  • We will provide support in incident response and recovery as outlined in your agreement.

5. Service Access and Data Handling.

By using our services, clients authorize us to access their systems, networks, and relevant data as required for service delivery. We will:

  • Only access systems for legitimate service-related purposes.
  • Maintain strict confidentiality of client information.
  • Use secure tools and practices for remote support and data handling.
  • Not share or sell client data to any third party without consent or legal requirement.

6. Billing and Payment.

All services must be paid in advance via credit card or ACH transfer. Payment terms are as follows:

  • Services will not begin until full payment has been received.
  • Recurring services are billed automatically according to your contract (e.g., monthly or annually).
  • No refunds will be issued for unused service time unless required by law.
  • Failure to maintain an active payment method may result in service suspension.

7. Service Availability and Support.

Unless otherwise stated in your service agreement:

  • Standard support hours are Monday through Friday, 8:00 AM to 6:00 PM ET.
  • After-hours or emergency support is available at additional cost.
  • Scheduled maintenance may result in temporary service interruptions.

We strive to respond to support requests promptly but do not guarantee immediate resolution times unless specified in a Service Level Agreement (SLA).

8. Intellectual Property and Documentation.

Any scripts, configurations, written procedures, network diagrams, or documentation created by Abate Technology Services LLC in the course of service delivery remain our intellectual property unless explicitly assigned in writing. Clients are granted a non-exclusive license to use such materials for internal business purposes only, for the duration of their active engagement with us.

9. Termination.

Either party may terminate services in writing with the notice period defined in the service agreement. Upon termination:

  • Client access credentials will be returned or deleted, as requested.
  • Final payment for any outstanding or prorated charges must be completed before service transfer or data release.
  • SMS messaging will cease upon termination of services unless the client opts out sooner.

10. Changes to Terms.

We may update these Terms at any time. Clients will be notified of material changes. Continued use of our services constitutes acceptance of the updated Terms.

11. Governing Law.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law provisions.

12. Contact Us.

For questions about these Terms, our SMS messaging program, or to exercise your rights, please contact:

Abate Technology Services LLC

Email: info@abatetechnology.com

Website: abatetechnology.com